Data We Hold and Why We Hold It
We collect information in a few specific ways. When you create your account, we record your name, contact details, and login credentials. When you fund your wallet via bKash, Nagad, or Rocket, we log the transaction reference and amount so we can match deposits to your
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account correctly. We also capture device and browser signals — your IP address, session timestamps, and the pages you visited — to keep your account secure and detect unusual access patterns. If you contact our support team, we store that conversation so we can follow up
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properly. We do not collect more than we need. Payment details you enter through bKash, Nagad, or Rocket are processed through those providers' own secure environments; we receive only a confirmation token, not your full wallet credentials. We retain account data for as long as your
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account is active and for a reasonable period after closure, consistent with our legal obligations. Where Bangladesh law or eligible-region rules require us to keep or remove certain records, those requirements take priority. You have the right to ask what we hold, request corrections, or ask
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us to delete data where no legal retention obligation applies. Submit any such request through our support channel and we will respond within a reasonable time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.